Frequently Asked Questions (FAQ)

1. How long does it take to process my order?

Every t-shirt is made to order especially for you. Once your order is placed, it typically takes 2–5 business days to print, quality check, and prepare for dispatch.

2. How long does delivery take?

Once your order is shipped, delivery usually takes 3–10 business days, depending on your location and courier service availability.

Overall, please allow up to 15 business days for your order to be delivered.

3. How can I track my order?

Once your order is dispatched, you'll receive a tracking link via email and/or SMS. You can use this link to monitor your shipment in real time.

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for eligible pin codes.

Availability depends on your delivery location and will be displayed during checkout.

5. What payment methods do you accept?

We accept secure online payments through:

UPI
Credit Cards
Debit Cards
Net Banking
Popular Digital Wallets

6. How do I choose the correct size?

Please refer to the Size Chart available on every product page before placing your order.

As every t-shirt is custom printed after your order is placed, we recommend checking the measurements carefully to ensure the best fit.

7. Can I change or cancel my order?

Orders can only be modified or cancelled before they enter production.

Since every product is printed specifically for your order, cancellations or modifications may not be possible once production has started.

If you need assistance, please contact us as soon as possible at:

support@heartandhumor.in

8. Can I return or exchange my order?

As every t-shirt is custom printed especially for your order, we only accept returns or replacements if:

You receive an incorrect product.
You receive the wrong size (different from the size you ordered).
The product is damaged during delivery.
The product has a manufacturing or printing defect.

Please refer to our Return & Refund Policy for complete details.

9. What if I receive a damaged, defective, incorrect, or missing product?

If you receive a damaged, defective, incorrect, or missing item, please contact us within 3 days of delivery.

To help us investigate and resolve your request quickly, please provide:

Your Order Number
A clear, uninterrupted unboxing video recorded from the moment the sealed package is opened until the product is fully visible
A brief description of the issue

Important: Claims for damaged, incorrect, defective, or missing products can only be processed if a complete unboxing video is provided. This helps us verify the issue and coordinate with our fulfillment and shipping partners to provide the appropriate resolution.

10. Will the product look exactly like the images?

Product images shown on our website are digital mockups created for illustration purposes.

Actual products may have slight variations in:

Print size
Print placement
Colour appearance
Garment stitching
Fabric texture

These minor variations are a normal part of the printing and manufacturing process and are not considered defects.

11. How should I wash my t-shirt?

To keep your t-shirt looking its best:

Wash inside out.
Use cold or normal water.
Use a mild detergent.
Do not bleach.
Do not iron directly on the printed design.
Air dry in shade whenever possible.
Avoid tumble drying at high temperatures.

Following these care instructions helps preserve the print and fabric quality.

12. Do you ship across India?

Yes. We currently ship to most serviceable locations across India.

13. Can I place a bulk or corporate order?

Yes.

For bulk orders, corporate gifting, team events, or custom requirements, please contact us at:

support@heartandhumor.in

We'll be happy to assist you.

14. Why are your products made to order?

At Heart & Humor, every t-shirt is printed only after an order is placed.

This approach helps reduce unnecessary overproduction, minimizes waste, and allows us to create products based on actual customer demand rather than maintaining large inventories.